Example Complaint Letter

PT KURNIA
Jl. Mawar No.99
Jakarta
INDONESIA


18th November 2011


PT SENTOSA
Jl. Kalimantan 123
Bogor
INDONESIA


Dear Sirs,

We regret to have to cormplain about late delivery of the
filing cabinets ordered on 2nd April 2010 We did not receive
them until this morning though you had guaranteed delivery within
a week. It was on this undirstanding that we placed the other.
unfortunately, there have been similar delays on several previous
occasions and their increasing frequency in recent months compels
us to say that business between us cannot be continued in
conditions such as these.
We have felt it is necessary to make our feelings khown
Since we cannot give reliable delivery dates to our customers
unless we count on undertaking given by our suppliers We hope
you will understand how we are placed that from now on we can
rely upon punctual completion of our orders.


Yours faithfully,















"Main Order Letters"

November 12, 2011

Lindsay Office Products
P.O. Box 1879
Spokane, Washington 98989

Subject: Furniture and equipment order

Please ship the following items from your sales catalog
dated January 31, 19XX:

ITEM CATALOG # COLOR QTY PRICE

Conference Desk HN-33080-WB Sandalwood 2 $478.60 ea.
Credenza HN-36887-WK Sandalwood 2 431.40 ea.
Executive Chair HP-56563-SE Toasted Tan 4 422.00 ea.
File Cabinet HN-5344C-K Beige 2 135.90 ea.
Letter Tray K5-299907-A Black 6 16.95 ea.

The items ordered above should be shipped C.O.D. to this address:

CLAIMS DIVISION, LAW DEPARTMENT
City of Austin
P.O. Box 96
Austin, Texas 78767-0096

The costs above reflect a discount of 50/10, with net due in 30
days after the invoice date. The merchandised is to be shipped
by your company's own truck line at a rate of 7 percent of the
total net cost.

We are remodeling our offices and have a target completion date
of March 30, 19XX. If there is any reason you see that you can
keep your part of this schedule, please let me know
immediately.

Sincerely,

Berenice Chamala
Supervisor, Clerical Services
BKC: amm